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Do you know what is BPO? Why is there so much demand for BPO in today's time. Business process outsourcing is like a contract. Here the non-primary business activities and functions of a company are given to a third-party provider to perform on a contract basis. There are many services available in BPO industry such as payroll, human resources (HR), accounting and customer / call center relations etc.
BPO sector is also known by another name, which is called Information Technology Enabled Services (ITES). Business process outsourcing (often also called BPO) in layman’s terms. If its definition is understood properly, then it can be said that "This is a process where a company shares some of its business functions (responsibilities) with a third party organization, because that organization They are fully capable of doing work, and these are the things that companies cannot do by themselves or do not want to do them.
In simple language, it is a process where such work is given to the experts to do things that they cannot do themselves. So today I thought why not give all the information about BPO to your people so that you too will be able to understand it. Then without delay, let's start and know what this BPO is and why it is so important.
BPO is the full form of Business Process Outsourcing. This means that when a company is unable to do all its work on its own, then they seek the help of other companies that have mastered that task. By doing this, they get great benefit in their work. They get their work in time and their cost is also normal. If we talk about these processes or work, then customer service, technical support, billing administration etc. are mainly in it.
Often BPO officers are given the task of monitoring the task, and they often work in the back office itself, which includes many tasks such as helping customers, billing clients and purchasing, etc. In a BPO operation, a company mainly provides its contract to a third party vendor to perform their back-office tasks.
It has often been found that large organizations consider this process as money saving tactic because by doing this they can pay more attention to their core tasks. With this, they outsource the work of back office and handle the processes of front office themselves.
A BPO executive has a lot of tasks to do but the most important task is to pay more attention to the satisfaction of his client or customer.
BPO is an outsource process in which the Third Party provider is involved in conducting business on a contractual basis. BPO is usually a classified outsource in Back Office which includes internal business functions like - Human Resource, Finance and Accounting.
And Front Office Outsourcing includes Customer Service such as Call Center. In BPO, if a company is contracted outside the country, it is called Offshore Outsourcing. And if a company is contracted with a neighboring country, it is called Nearshore Outsourcing.
The objective of these companies is to provide services in low cost like many companies in the US outsource their services in India due to the high-cost employees there. Many services are outsourced in India.
Call center is also called BPO, these two are the same. Call center is known for providing customer service. When you are using the service of Reliance, Airtel, Vodafone etc. in your phone, then you will get information about a service where you call.
He goes to the Employee working in the Call Center called Customer Care Executive who provides Customer Service. Usually both BPO and Call Center have a lot of work.
For example, the Mobile Center, Travel Industries, Technical Support, Hospitality Service, Software Support and many other activities also play an important role by the Call Center.
If you want to work in Call Center or BPO, then firstly you must have at least graduation degree because 10th pass is not taken for job in BPO. If you are 12th pass pass then you will get job in Call Center.
To get a job in BPO or Call Center, you can study from any stream like- BCA, BA, MBA, B.SC, B.COM etc. They are studying in any field, they do not matter just your English and Communication Skill should be good.
For your information, tell us that there are two types of Call Center, one is International Call Center and the other is Domestic Call Center. To get a job in International Call Center, you must speak English fluently.
While in Domestic Call Center, if your English is not as good, you will get the job easily. Because most customers in Domestic Call Center are found in Hindi. Apart from this, it is very important for you to have good basic knowledge of computer and Typing Speed as well.